At GEAMY GROUP, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, our return and exchange policy is designed to make the process simple and stress-free.
Return Window
You may return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging with all tags attached.
Non-Returnable Items
For health, safety, and hygiene reasons, certain products cannot be returned. These include:
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Worn or washed apparel and footwear
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Swimwear and undergarments (unless unopened and in original packaging)
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Custom or personalized items
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Final sale or clearance products
How to Initiate a Return
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Contact our Customer Support Team at support@geamygroup.com with your order number and reason for return.
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We will provide you with a return authorization number and instructions for shipping your item back.
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Ship the product using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@geamygroup.com with photos of the product. We will arrange a replacement or issue a full refund at no additional cost to you.