Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Here you’ll find answers to the most common questions about shopping with GEAMY GROUP.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods shown at checkout.
Q: Can I change or cancel my order after it’s placed?
A: We process orders quickly, so changes or cancellations are only possible within 2 hours of placing your order. Please contact us immediately at support@geamygroup.com.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available for purchase in various denominations.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Q: How long does shipping take?
A: Standard shipping within the U.S. takes 5–7 business days, while expedited options are available for faster delivery.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your shipment through the carrier’s website.
Returns & Exchanges
Q: What is your return policy?
A: You can return most items within 30 days of delivery for a full refund or exchange, as long as they are unused, in original packaging, and with all tags attached.
Q: Are there any items that cannot be returned?
A: Yes, certain items such as swimwear, undergarments, and personalized products are non-returnable unless defective.
Q: How do I start a return or exchange?
A: Email us at support@geamygroup.com with your order number and reason for return. We’ll guide you through the process.
Product Information
Q: How do I know which size to order?
A: Please refer to our Size Guide page for detailed sizing charts and measurement instructions.
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from authorized brands and distributors.
Q: Do you restock sold-out items?
A: Some popular items are restocked regularly. Sign up for restock notifications on the product page to be the first to know.
Contact & Support
Q: How can I contact customer service?
A: You can email us at support@geamygroup.com or call +1 (727) 739-0412 during business hours (Mon–Fri, 9 AM–6 PM EST).
Q: Do you have a physical store?
A: Currently, we operate exclusively online to serve customers worldwide efficiently.